Shipping & Delivery Policy

CampYard Pty Ltd

Shipping & Delivery Policy

Effective Date: 9 July 2026

Thank you for choosing CampYard.

We know you're looking forward to receiving your CampYard Portable Yard System, and we'll do everything reasonably possible to ensure your order is dispatched promptly and arrives safely.

This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered throughout Australia.

If you have any questions, please contact us at info@campyard.com.au.

1. Delivery Locations

CampYard currently delivers to addresses within Australia only.

We hope to expand to international markets in the future; however, overseas shipping is not currently available through our online store.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, product launches, pre-order releases or promotional events, processing times may be slightly longer. If this occurs, we'll do our best to keep you informed.

3. Pre-Orders

From time to time, CampYard may offer products for pre-order.

Pre-ordering allows customers to reserve products from an upcoming production run before they are available for immediate dispatch.

Where a product is offered for pre-order:

• the estimated dispatch timeframe will be displayed on the relevant product page;
• payment will be processed when the order is placed unless otherwise stated; and
• orders will generally be dispatched in the order they are received.

Estimated dispatch dates are provided in good faith.

As our products are manufactured overseas and transported internationally, dispatch dates may occasionally change due to manufacturing schedules, international freight, customs clearance, biosecurity inspections or other circumstances beyond our reasonable control.

If a significant delay occurs, we'll notify affected customers as soon as reasonably practicable.

First Production Run

During the initial launch of CampYard, customers may have the opportunity to pre-order products before they are available for immediate dispatch.

Estimated dispatch dates will be displayed on the relevant product page and included in your order confirmation email.

If there are any material changes to the expected dispatch timeframe, we'll keep you informed throughout the process.

Customers will also receive email updates if there are any material changes to the estimated dispatch timeframe, and tracking information will be provided once their order has been dispatched.

4. Shipping Charges

CampYard currently offers flat rate shipping Australia-wide for each CampYard Portable Yard System.

This flat shipping rate applies to most Australian delivery addresses.

If your delivery address is located in an exceptionally remote area where additional freight charges apply, we'll contact you before dispatch to discuss the available options before proceeding with your order.

If additional freight charges apply due to a remote delivery location, you may choose to proceed with the additional charge or cancel your order for a full refund before your order is dispatched.

Shipping charges are displayed during checkout before you complete your purchase.

5. Two-Carton Delivery

Each CampYard Portable Yard System is supplied in two separate cartons to better protect the product during transport.

One carton contains the longer components of the system, while the second carton contains the remaining equipment and accessories.

Although both cartons are dispatched together, freight carriers may occasionally deliver them separately.

If one carton arrives before the other, we recommend allowing additional time for the second carton to be delivered.

If a carton has not arrived within a reasonable period, please contact us and we'll gladly investigate with the freight carrier.

6. Delivery Timeframes

Delivery timeframes will vary depending on your location and the freight carrier used.

As a general guide:

• Metropolitan areas: approximately 2–7 business days
• Regional and remote areas: delivery may take longer depending on your location and the freight carrier.

These delivery timeframes are estimates only and are not guaranteed.

7. Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email together with tracking information (where available).

Tracking updates are provided directly by the freight carrier.

If you experience any issues tracking your order, please contact us and we'll be happy to assist.

8. Delivery Address

Customers are responsible for ensuring that the delivery address provided at the time of purchase is accurate and complete.

If you notice an error after placing your order, please contact us as soon as possible.

While we'll do our best to update your delivery details before dispatch, we cannot guarantee changes can be made once an order has entered the freight network.

Additional freight charges resulting from incorrect delivery information may be payable by the customer.

9. Authority to Leave

If you authorise a freight carrier to leave your order unattended at your nominated delivery address, responsibility for the order passes to you once the carrier has confirmed delivery.

CampYard is not responsible for loss, theft or damage that occurs after a delivery has been completed in accordance with your delivery instructions.

If you're concerned about the security of your delivery location, we recommend selecting an address where someone is available to receive the order during business hours.

10. Delivery Inspection

We recommend inspecting your order as soon as reasonably practicable after delivery.

As each CampYard kit is supplied in two cartons, please ensure both cartons have been received and inspected.

If your order arrives damaged or any components appear to be missing, please contact us within 7 days of delivery, where reasonably practicable.

To help us investigate, please include:

• your order number;
• photographs of any damage;
• photographs of the cartons (where applicable); and
• a brief description of the issue.

We'll work with you and the freight carrier to resolve the matter as quickly as reasonably practicable.

Nothing in this policy limits your rights under the Australian Consumer Law.

11. Delivery Delays

While we make every reasonable effort to dispatch and deliver orders within the estimated timeframes, delays can occasionally occur.

These may include:

• severe weather;
• flooding;
• bushfires;
• industrial action;
• customs inspections;
• biosecurity requirements;
• freight network disruptions; or
• other circumstances beyond our reasonable control.

Where significant delays occur, we'll keep affected customers informed wherever reasonably practicable.

12. Lost Deliveries

If you believe your order has been lost during transit, please contact us as soon as possible.

We'll work with the freight carrier to investigate and keep you informed throughout the process.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

CampYard Pty Ltd
ABN: 23 108 579 639
Email: info@campyard.com.au